Booking Settings

Settings for bookings made through the booking form and the customer portal.

To adjust these settings, go to Settings.

In this article

Booking Window

The booking window defines how many hours / days in advance at the latest and how many weeks in advance at the earliest appointments can be booked.

Weekly Limit (Customer Portal Only)

The weekly limit lets you define how many times per week a customer can book an offer. This was helpful during the coronavirus crisis, for example, for businesses that only had a limited number of spots due to lack of space and still wanted to give their entire customer base the chance to book an appointment.

Appointment Reminders

Enabling this setting lets you automatically send confirmed bookings a reminder message on the day before the scheduled appointment, without any manual action.

Reminder messages are based on the Appointment Reminder email template and are only scheduled and sent if there are at least three days between the appointment confirmation and the appointment.

Example:

  • A booking is confirmed on Monday and takes place on Friday: A reminder message is scheduled for Thursday.
  • A booking is confirmed on Tuesday and takes place on Friday: No reminder message is scheduled.

You can always disable the reminder message manually before it's sent.

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