Respond to Bookings

Responding to bookings automatically is part of the Booking System module.

Once you've received a booking through one of our booking channels and have turned off automatic responses, you need to respond to it manually.

Every booking is forwarded to the email address you've set up. You can choose to respond to the booking in your email app or through our admin panel.

To respond, go to the booking view:

1. In the admin panel, click Bookings
2. Click the booking number
3. Go to the Booking status section

You'll find the different ways to respond in this article.

In this article

• Accept a Booking with an Email Template
• Accept a Booking Manually
• Decline a Booking Manually
• Update the Booking Status Manually

Accept a Booking with an Email Template

1. Click the Accept button
2. In the next step, the Reply with template option is already selected. Below it, click Send acceptance to "lead"

Accept a Booking Manually

1. Click the Accept button
2. Click the Reply manually button
3. Write your message
4. Click the Send acceptance to "lead" button

Decline a Booking Manually

1. Click the Decline button
2. Write your message
3. Click the Send decline to "lead" button

Update the Booking Status Manually

If a booking is answered outside the admin panel or, for example, canceled by the lead, you can update the booking's appointment status manually.

1. Click the button with the three dots
2. Click the action you want