Payment Reminders & Dunning Notices

With payment reminders, you can automatically send customers who haven't paid an open invoice up to three reminders and dunning notices by email.

Our system always titles reminders in the following order:

  • 1st reminder: Payment reminder
  • 2nd reminder: Dunning notice
  • 3rd reminder: Dunning notice

If several of an invoice's reminders are due at once, for example because you mark an invoice as unpaid again long after its due date, only the last of them is sent (with its dunning fee).

In this article

Configure payment reminders & dunning notices

  1. From the admin panel, go to Settings > Invoices.
  2. Select the intervals and late fees in the Payment reminders & dunning notices section.
  3. Click Save.

Late fees

If you want to charge a late fee with a reminder, you can enter the amount when you configure your payment reminders.

Please note that late fees are usually taxable as well.

Late fees are automatically added to the invoice when the payment reminder / dunning notice is sent.

You can also remove late fees from invoices manually afterwards.

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