Your customers pick the time. Your team keeps the overview.

Let existing customers choose available appointments in the customer portal. Offers, participant limits and booking rules come from your admin panel, and every booking flows right back into it.

14 days free
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Cancel anytime

From customer account to the next visit

Less back-and-forth for recurring visits.

A member wants to know when they can come again. In the portal, they find the available offers and manage their own appointments. Your team no longer has to copy every request from a message into the calendar, and sees all bookings in appointment management.

Choosing an offer

The right offer is already set up.

In the portal, your customers choose an offer and an available day. Matching time slots appear for selection, and before confirming they see the date, location and offer summarized once more.

Offer group classes with clear capacity: Set the number of spots for your group classes. That way, available capacity is built into the booking flow instead of being just a note for your team.
Set booking rules that fit: Depending on your setup, you can control weekly booking limits and how multiple upcoming bookings are handled. Review these rules so they fit your offer.

Appointment management

Every booking stays part of your daily schedule.

Customers see their upcoming appointments in the portal. They can reschedule or cancel as long as the appointment's booking rules and deadlines allow it.

Changes without extra messages: Customers can make permitted changes directly on the appointment. Your team then works with the updated bookings.
Track attendance in your admin panel: Your team uses Appointment Control to record who actually showed up. Bookings and attendance stay separate: a booking alone doesn't mean someone attended.

Upcoming yoga class with date, time and location in the customer portal.

Fewer messages about the next appointment
Before	With keinaufwand
Arranging every recurring visit by message.	Letting customers pick available appointments themselves.
Counting participants in a separate list.	Seeing bookings right on the group class.
Automatically treating a booking as attendance.	Recording actual attendance in Appointment Control.

Questions about “Self-service booking”

Can customers also book individual appointments?

Besides group classes, the portal can also show individual offers that are set up accordingly. Availability and selection depend on the offer, staff members and booking settings.

Can customers cancel or reschedule at any time?

That depends on the booking rules you've set up and the deadlines of each appointment. Review these settings before you open up the portal.

We'd like a special booking flow.

Email us at kontakt@keinaufwand.com and tell us how your customers should choose appointments. Together we'll look at the existing settings and possible additions.