Your customers stay informed. Without you rewriting every message.

Decide how first-appointment requests are confirmed, customize your email templates and schedule reminders before the appointment. That way, customers get the information they need for their visit.

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From request to visit

Prepare once. Send the right information with every booking.

Is the appointment confirmed? Where does it take place? What should I bring? Your templates and settings answer these questions without you having to start from scratch with every booking.

Confirmations on your terms

Confirm right away or review first.

You decide which new first-appointment bookings are confirmed automatically. Requests that include a question or comment can be left open for you to handle personally.

Three options to choose from: Automatically confirm all new first-appointment bookings, only those without a question or comment, or handle confirmations yourself. The setting adapts the first step to your business.
Reply with prepared text: Automatic confirmations use your appointment confirmation template. Add the information customers need before their first visit.

The three actual options for automatic confirmations in the booking settings.

Personal information

Your words, filled in with the right appointment.

Write the subject and content of your email templates. The preview uses sample data to show you what the message can look like before you use it.

Explain where to meet and how to prepare: Describe how to get to the location or what customers should bring. That way, recurring information is right there in the appointment message.
Insert details automatically: Use placeholders for name, offer, date, time or location. When the template is used, they're replaced with the details of the respective booking.

Preview of an unsaved sample reminder with greeting, appointment, address and preparation note.

Before the appointment

A reminder while there's still enough time.

Turn on automatic scheduling and set how many hours before the appointment the reminder should be sent.

Lead time counts: The scheduled send time must still be in the future and the appointment must meet the minimum lead time. That's why a booking confirmed at short notice won't necessarily get an automatic reminder.
Step in if needed: You can turn off a scheduled reminder before it's sent. The content comes from your appointment reminder template, where you can prepare it.

Automatic reminders turned on, sent 24 hours before the appointment, with a note about the minimum lead time.

Fewer repetitive messages day to day
Before	With keinaufwand
Checking every new request individually for confirmation.	Automatic confirmation follows the rule you chose.
Writing out where to meet and how to prepare over and over.	Recurring information lives in your templates.
Copying date and time into messages by hand.	Placeholders fill in the details of each booking.
Having to remember to send reminders on time.	Eligible confirmed appointments get a scheduled reminder.

For first visits and regular appointments.

Consulting & coaching

Let clients know where to meet and how to prepare, and remind them of their session in good time.

Martial arts schools

Explain to prospective students what to bring and where to find you before their first class.

Dance schools

Confirm trial lessons and share the most important information for the first class.

What you'll want to know about messages

Are all new requests confirmed automatically?

You decide that in the settings. You can automatically confirm all new first-appointment bookings, only those without a question or comment, or handle confirmations yourself.

Do short-notice bookings get a reminder?

Not necessarily. The reminder time must still be in the future and the minimum lead time must be met. If an appointment is confirmed at too short notice, keinaufwand won't schedule an automatic reminder for it.

Can I change the subject and content?

Yes. You edit the email templates in the settings. When the template is used, placeholders insert the details of the respective booking; the preview uses sample data instead.

Can I stop a scheduled reminder?

Yes. Before it's sent, you can turn off the scheduled reminder on the booking if it no longer fits.

Are messages after the visit sent automatically too?

No. Your team deliberately triggers follow-up messages after an attended or missed appointment. Templates help with the wording, but they aren't sent automatically.

Can I try out the process before going live?

Yes. Create your account and test booking and your settings with a test booking of your own. The first 14 days are free and don't require a credit card.