Manage your members. And let them choose their own appointments.
Give your existing customers their own access to appointment booking. Their registered email address connects the customer profile to the portal, and you manage the account status in keinaufwand.
- 14 days free
- No credit card
- Cancel anytime
From customer profile to personal access
The right person reaches their own portal.
Access builds on your customer list. Your members sign in with the email address on file and receive a verification code. Which offers can be booked depends on how you've set up your offers and booking rules.
Customer account
Keep track of each member's access.
The profile shows whether the customer portal account is active. You can manage access right there, without keeping a separate password list for every member.
- Start with the right email address
- Check the address in the customer profile before sharing the portal link. The sign-in code is sent to this address; a different address won't automatically lead to the same customer.
- Manage account status deliberately
- A customer account can be activated or blocked. Portal access is a setting of its own – an invoice status alone doesn't determine what someone is allowed to book.
Bookable offers
Your members see the right starting point.
In the portal settings, you review which offers can be booked. For group classes, a participant limit is required for appointments to appear in the portal for existing customers.
- Review before going live
- Check the offer, location and schedule. The portal overview shows you which offers are currently available to choose from.
- Guide members to self-service booking
- Share the portal link on your website or through your usual member communications. The customer portal feature pages explain the booking flow in detail.
| Before | With keinaufwand |
|---|---|
| Coordinating appointments personally with every member. | Providing portal access so members can pick their own appointments. |
| Solving login problems without any customer context. | Checking the email on file and account status in the profile. |
| Guessing which offers can be booked. | Reviewing the selection in the portal settings. |
Related solutions and features
Customer portal
Give existing customers their own access to manage their appointments.
Martial arts schools
Organize classes, members and recurring fees for your school.
Yoga & Pilates
Make group spots and workshops bookable for your studio.
Questions about “Customer portal access”
Do members need their own password?
No. They sign in with their registered email address and a verification code.
Is the portal a self-service area for subscriptions and invoices?
The feature described here is about managing appointments. Your team manages subscriptions and invoices in the admin panel. If you'd like members to handle more on their own, send your requirements to kontakt@keinaufwand.com.
Why can't a member see a group offer?
Check that the account status is active, as well as the offer and appointment settings. Group classes need a participant limit and must fall within the relevant booking window.
All features at a glance
Membership management – explore the possibilities in detail.
- Member profiles See contact details and memberships together.
- Subscriptions & terms Manage recurring memberships.
- Invoices & fees Bill recurring fees automatically.
- Payment reminders Follow up on unpaid fees.
- Customer portal access Let members book their own appointments.
- Import customer data Start with your existing customer list.
Try keinaufwand for yourself
- 14 days free
- No credit card
- Cancel anytime
keinaufwand for: Martial arts schools, Consulting and coaching, Yoga and Pilates, Dance schools, Gyms and fitness studios, Personal training, Swim schools, Music schools, Sports clubs, Massage and therapy practices, Dog training schools.
Enjoy the rest of your Wednesday!